Jaeger-LeCoultre Announces 8 Year Warranty Program - Customers Can Apply Digitally to Extend Current Warranty | SENATUS



Jaeger-LeCoultre Announces 8 Year Warranty Program - Customers Can Apply Digitally to Extend Current Warranty

7 May 2019

Photos from visit by British actor and Jaeger‑LeCoultre brand ambassador Benedict Cumberbatch to the Maison's flagship store in London

By Peter Vossner

In its global ambition to continuously provide richer, more innovative and tailored experiences for its customers, Jaeger-LeCoultre has announced the launch of a Care program in line with evolving customer needs and desire for personalized content, technical expertise and education.

The comprehensive offering will be deployed over a dedicated digital platform, highly personalized with value-added information, advice and services as well as an up to 8-year International Limited Warranty across all clocks and watches.

Over the next few months, Jaeger-LeCoultre customers can exclusively register online at jaeger-lecoultre.com/services their Jaeger- LeCoultre clocks and watches, enabling them to manage their personal collection, benefit from personalized new services as well as most importantly, qualify for warranty extension for timepieces purchased under the original International limited warranty.

Personalized services include:

  • In-store: added-value services regarding maintenance or enhancement of their timepieces, such as functional checks or engraving tool.
  • Online: specific information and advices provided by our craftsmen on their specific timepieces in addition of pre-configured digital tools for personalization and care

The set of new services are available in 12 languages, including English, French, German, Portuguese, Spanish, Italian, Arabic, Russian, simplified and traditional Chinese, Japanese and Korean. Wechat support has also been integrated into the platform.

Designed to foster an intensified relationship with customers around the world, the Care program is supported by Jaeger-LeCoultre's global multi-channel network to meet customers wherever they prefer to shop or connect with the Maison. Customers can receive advice and support related to the online platform across all of Jaeger-LeCoultre's official POS [and e-commerce partners] globally, regardless of whether they have made their purchase in store or online.

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